Contact

Email is fastest. Pick the address that matches your question — they all go to a human, just routed to the right person.

Support

Order, activation, refund, or technical question: support@esimgenius.ai

Include your order id (in your confirmation email) so we can help faster. We reply within one business day; usually much sooner.

Privacy

Data access, correction, or deletion requests: privacy@esimgenius.ai

Press & partnerships

Anything else (resellers, integrations, press): hello@esimgenius.ai

Hours

Monday–Friday, 9am–6pm Hong Kong time. Email arriving outside hours is answered the next business day.